Incident Record

Views Updated: Dec 15, 2025

Abbreviation

Pronunciation

/ˈɪnsədənt ˈrɛkərd/

Check incident record and analyze shutdown reason.
When an Incident record is moving into the Slotted state it must be associated with a Software Release record.
Since the Software Release record, the Incident record and the Work Request record are all related there are a couple of points where the system does some validation.
A similar validation happens when the incident record is being moved into the Closed state since the Quality Assurance team may create a new work request to track their work effort.
The Incident record type captures the description, headline ( a short description ), owner name, priority, severity, related software release records, related Incident records and related work requests.

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