Quality Customer Experience

Views Updated: Dec 15, 2025

Key Facts

Abbreviation
QCE
Pronunciation
/kˈwɑləti ˈkəstəmər ɪkˈspɪriəns/
Category
Business
Related Field
General

Examples in Context

  1. And these five factors are positive effects on customer loyalty. Second, service quality and customer experience, customer loyalty through customer satisfaction has an indirect impact. And the direct impact on customer loyalty of service quality and customer experience is not obvious.
  2. Other is the initial effect factors including facilities & environment, brand communication, convenience of shopping, product level, service quality of people and customer experience.
  3. And service quality on customer satisfaction, customer experience impact the path coefficients greater than the impact on customer satisfaction path coefficient. Third, the relationship between trust, customer satisfaction and switching costs mainly on customer loyalty has a direct impact, indirect impact is not obvious.
  4. The author took a close study and revealed the interconnection between service quality and deliver system of customer experience value.
  5. Through these measures to make up for the service quality model five gaps, thus improving customer service experience.

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