Voice Of The Customer

Views Updated: Dec 15, 2025

Key Facts

Abbreviation
VOTC
Pronunciation
/vɔɪs əv ðə ˈkəstəmər/
Category
Business
Related Field
General

Examples in Context

  1. The organization should plan and establish processes to listen effectively and efficiently to the " voice of the customer ".
  2. Product-related activities include developing customer intimacy ( studying the " voice of the customer " ), designing features, thinking through product strategy and setting priorities.
  3. The voice of the customer is very important to Bank of America as it continually monitors and improves its customer service.
  4. The primary responsibility of the product owner is to groom the product backlog, present stories to developers and act as the " voice of the customer " for the development team.
  5. Be the " voice of the customer " to development